Effective Date: January 1, 2025

1. ACCEPTANCE OF TERMS
By accessing and using the services of Aegean Travel Essence ("we," "us," "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. ABOUT OUR SERVICES
Aegean Travel Essence provides tourism services including personalized island tours, cultural heritage experiences, and local gastronomy & wine routes throughout Greece. We offer secure payment processing through viva wallet, viva com, and viva payments.

3. BOOKING AND PAYMENT
• All bookings are subject to availability
• Payment must be made in full at the time of booking unless otherwise specified
• We accept payments through viva wallet, viva com, and viva payments
• Prices are subject to change without notice until booking is confirmed
• All prices include applicable taxes unless otherwise stated

4. CANCELLATION POLICY
• Cancellations made 48 hours or more before the tour: Full refund
• Cancellations made 24-48 hours before: 50% refund
• Cancellations made less than 24 hours before: No refund
• Weather-related cancellations: Full refund or rescheduling option

5. CUSTOMER RESPONSIBILITIES
• Provide accurate information during booking
• Arrive on time for scheduled tours
• Follow safety instructions provided by our guides
• Respect local customs and environments
• Inform us of any medical conditions or dietary restrictions

6. LIABILITY AND INSURANCE
• Customers participate in tours at their own risk
• We recommend travel insurance for all participants
• Our liability is limited to the cost of the booked service
• We are not responsible for personal belongings or injuries not caused by our negligence

7. FORCE MAJEURE
We shall not be liable for any failure to perform our obligations due to circumstances beyond our control, including but not limited to natural disasters, government restrictions, or pandemic-related measures.

8. PRIVACY AND DATA PROTECTION
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. INTELLECTUAL PROPERTY
All content on our website, including text, images, logos, and software, is protected by copyright and other intellectual property laws.

10. GOVERNING LAW
These terms are governed by the laws of Greece. Any disputes will be resolved in the courts of Thessaloniki, Greece.

11. CONTACT INFORMATION
For questions about these Terms of Service, please contact us:
Phone: +30 231 050 2552
Email: [email protected]
Address: Thessaloniki, Greece

12. CHANGES TO TERMS
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any changes.

Last updated: January 1, 2025